Refund Policy

You have fifteen (15) days following receipt of your order to return or exchange an item provided that the merchandise is in its original condition, i.e. unused and in its original undamaged packaging with all accessories, parts and manuals initially provided. The 15-day period also applies to request a replacement in the case of merchandise received damaged or defective. If more than 15 days have passed, we unfortunately cannot offer you a refund or exchange.

- If you took the immediate refund insurance option when you purchased, these conditions do not apply to you -

Several types of products cannot be returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept products for intimate or sanitary use, hazardous materials, or flammable gases or liquids.

Other items that cannot be returned:

* Gift cards

* Downloadable software

* Certain health and personal care products

To make a return, you must provide us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund is granted: (if applicable)

* Books with obvious signs of use.

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 14 days after delivery.

Refunds (if applicable)

Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)

If you haven't received your refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If after completing all these steps you still have not received your refund, please contact us at wejebijouxcontact.com

Promotion (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you would like to exchange them for the same item, please email us at wejebijouxcontact.com and send your item to France.

Gifts

If the returned item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the item shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

To return a product, you must mail it to France.

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over 75 euros, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

PLEASE NOTE: Packages that have already been shipped are NOT refundable! Please understand that we cannot refund an order you receive, the goal is not to send free products. To receive a refund you must enter the refund policy box, that is to say the package must be damaged, stolen or lost. After an email exchange with one of our agents, they will offer to return the package to us unopened and unused, in its original packaging as well as a refund request with the reason for it by email. Your request will be studied and a response will be given to you as soon as possible. If you decide to return the products to us without first going through one of our agents, your request is likely to be rejected.